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A Hi. This is the Customer Service. How can I help you? 您好。這里是客服部。我能為您做什么?

B Hi. I bought one of your vacuums from spend-wart. It’s broken now. 您好。我在Spend-Wart買了你們生產的吸塵器。現在它壞了。

A Is it under warranty? 它還在保修期內嗎?

B I think so. I bought it four months ago. 我想是的。我是四個月前買的。

A Yes, it is still covered by our warranty. Tell me the modle number of your vacuum, please. 是的，它還在保修期內。請告訴我您的吸塵器的型號。

B Okay. The model number is 6594-c. 好的。型號是6594-C。

A What’s your address, your name and your phone number? 您的地址、姓名和電話號碼呢?

B 906 Ottawa street. My name is David Yang. My phone number is 713-786-0234. 渥太華街906號。我是David Yang。我的電話是713-786-0234

A Okay. There are two Customer Service Offices in your area. The nearest one is Chadwich and Hacks Appliances. 好的。在您的居住地區有兩個客服中心。最近的是Chadwich and Hacks Appliances

B Could you tell me where the office is located? 請告訴我它的地址

A Sure. 878 Fennel South. 南費奈爾大街878號。

B Oh, I know that place. It’s only two minutes drive. 哦，我知道那個地方，開車過去只要兩分鐘。

A You have to call the office first. 您需要先打電話預約

B All right. Thank you very much for your help. 好的。謝謝你的幫助。

A My pleasure. 我的榮幸。