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1，下面是有人向你問候或是介紹你時的回答用語：

How are you? I’m good / I’m fine, thank you.

I’m happy to meet you. I’m glad/happy to meet you too.

It’s a pleasure to meet you. The pleasure’s all mine.

How are you doing? I’m doing fine/well/very well,

thank you.

2，在絕大多數的商務場合 ，下面的詞語不合適，因為太夸張了：

Highly, extremely, exceedingly, greatly, overjoyed,ecstatic, wonderful, thrilled, charmed, elated, enchanted,lovely

3， 以下的單詞要避免使用，因為它們很容易造成誤解：

Anxious (顯得過于熱心)

Content (顯得自滿和安逸)

4，下面的表達顯得有些多余和過于華麗：

on cloud nine tickled pink

in seventh heaven cool, groovy, fantastic

5，下面的詞被認為是不夠積極或是不夠肯定的回答：

Fair, so so, all right, okay/OK

Len Matheson is the owner of a small company that’s rapidly expanding. He’s getting advice from Mary Carlyle, a business consultant, on developing a functional organizational structure to better deal with his company’s expansion.

Mary: Mr. Matheson, I’ve studied all your reports, and your company is making excellent progress.

Len: Thank you, Miss Carlyle. And please, call me Len. So, what are your recommendations for my new organizational structure?

Mary: Call me Mary. First, let’s start with your operation here. You should set up separate Administrative,Clerical, Back office, and Support functions.

There’s too much work for your personnel to wear more than one hat any more.

Len: Yes, they’re already overworked. But that will entail more Managerial functions, won’t it?

Mary: That’s right, Len, and you’ll need at least two

new managers for separate Marketing and Product

Development departments.

Len: OK, Mary. What else?