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(C= Reservation Clerk G=Guest)

C: Good afternoon. Flower Restaurant. May I help you?

G: I’d like to reserve a table for the dinner on Valentine's Day, please.

C: Certainly, sir. For how many people, please?

G: Two, my wife and I. C: At what time can we expect you, sir?

G: Around 8:00 p.m.

C: I see. Would you like a table in the main restaurant or in a private room, sir?

G: A private room, please.

C: Certainly, sir. We have Rose Hall reserved for you, will that be fine? May I have your name and telephone number, please?

G: Sure, it's Ramsay, and my cell phone number is 13789014598.

C: Mr. Ramsay, 13789014598… thank you. By the way, we can only keep your room till 9:00 p.m. since that will be the peak season.

G: OK, I see.

C: I'd like to confirm your reservation: Rose Hall for Mr. Ramsay on Valentine's Day; arrival time, around 8 p.m.; cell phone number, 13789014598. Is that correct?

G: Exactly, correct.

C: We look forward to serving you, Mr. Ramsay. Thanks for calling.

常用句型百寶箱

1. 查看是否可以接受預訂

1) Just a moment, please. I'll check the availability for you. 請稍等，我來為您檢查是否有空位。

2) Let me check if we have any vacancy. 我來檢查一下是否有空位。

3) I'm afraid we're fully booked for that time. 恐怕那個時間的餐位已經訂滿了。

4) Would you like to make a reservation at another time? 您是否換個時間呢?

5) Is it possible for you to change the time? 您是否換個時間呢?

6) I'm afraid we're fully booked for that time. 恐怕那個時間的餐位已經訂滿了。

7) It's the busy season/hot season/peak season, you know. 您知道，那是高峰期。

8) We hope we'll have another opportunity to serve you. 我們期待下次能為您效勞。

2. 個人預訂

1) What time would that be? 是定在什么時候呢?

2) For how many people? 有多少人呢?

3) At what time can we expect you? 您幾點光臨呢?

4) Would you like a table in the hall or in a private room? 您是喜歡大廳的餐臺，還是包間呢?

5) May I have your name and telephone number, please? 能告訴我你的姓名和電話號碼嗎?

6) We can only keep your table/room till... 我們只能保留您的餐位/包間到......

7) A deposit of US$20 is required to secure your booking. 為了確保您的預訂，您需要交20美元的押金。

3. 宴會預訂

1) How many tables shall we arrange? 請問我們應該安排多少張臺呢?

2) How much would you like to spend for each other? 請問每張臺的費用標準是多少?

3) What drinks would you like? 請問您要什么樣的酒水?

4) What kinds of fruit/dessert would you like? 我們會準備好一切。

5) We'll get everything ready in advance. 我們會準備好一切。

6) How do you like us to arrange the tables? 您喜歡我們怎樣擺桌子?