Emergency 處理客房突發事件
一、 經典對話：
A:I have a bad stomack-ach, may be I had too much sea food.
B:Shall I call a doctor for you?
A:Yes,please do it and make it quick.
B:By the way Sir, may I have your room number?
A:Room 1879.
B:I see Sir, before the doctor’s arrival, is there anything I can do for you?
A:No, thanks.
二、常用句型百寶箱：
(一)意外事故
1. May I have your attention please, this is emergency, The hotel is on fire now. Please leave your room immediately and follow the emergency exit door. Please leave the building immediately. Thank you for your cooperation.
緊急事故請注意，酒店發生火警，請立刻離開房間，從太平門撤離，謝謝您的合作。
2. Ladies and gentlemen attention please, there is a small fire in the hotel, but it is already under control, so please remain calm. For your safety, please follow me to the lobby by the emergency exit, please leave your luggage behind and don't use the elevator, thank you for your cooperation.
女士們先生們請注意，酒店發生了一場小火災。但火勢已經得到控制，請各位保持冷靜，為了您的安全起見，請隨我由緊急出口到大堂，請勿攜帶任何行李也不要使用電梯，多謝您的合作。
3. My wife has sliped in the bathroom, she cann't stand up.
我太太在浴室滑倒了，她沒法站起來。
4. My husband has fainted.
我先生暈倒了。
5. My nose is bleeding, my face is bleeding, my leg is bleeding, my hand is bleeding.
我的鼻子大流血，我的臉在流血，我的腿在流血，我的手掌在流血。
6. I have a terrible headache, I have a terrible stomach-ache, I have a terrible tooth-ache.
我頭疼的厲害，我胃疼的厲害，我牙疼的厲害。
7. It's painful.
那里很痛。
8. That's hurt.
那里受傷了。
9. Please don't move, your rib might be broken.
請別動，您的肋骨可能骨折了。
10. I'll get help immediately, please don't move him.
我立刻找人來幫忙，請別動他。
11. I'll call the doctor, I'll call the ambulance.
我去叫醫生，我去叫救護車。
12. Help is on the way, ma'am.
很快就會有人來幫忙了，女士。
13. Everything will be alright.
一切都會好起來的。
14. Don't worry, leave it to me.
別擔心，有我呢，包在我身上。
15. Do you need some Aspirine? Do you need some pain-killers? Do you need some sleeping-pills? Do you need some bandages? Do you need some plasters? Do you need some absorbent cotton?
您是否需要一些阿斯匹林呢?你是否需要些止痛片呢?您是否需要一些安眠藥呢?您是否需要一些繃帶呢?您是否需要一些膠布呢?您是否需要一些藥棉呢?
16. Are you feeling better now?
您感覺好些了嗎?
(二)客人遺失物品
1. My bag was stolen, and my passport was in it.
我的包被偷了，護照還在里面呢。
2. I am sorry to hear that, Sir.
我們對此深表遺憾，先生。
3. Would you tell us when and where you last saw it?
您最后見到它是什么時候什么地方呢?
4. Could you describe it, please?
您能不能描述一下它是什么樣子的?
5. Shall I call the police for you, Sir?
我為您報警好嗎?先生。
6. Is that all you can do?
你們能做的就只有這些了嗎?
7. Get me a manager, I want to speak to him right now.
我要見你們的經理，我要求馬上見他。
8. I am afraid we had warned you to mind your valuable, Sir, and if you excuse me , I'll find our duty manager for you.
很抱歉，我們已經警告過您小心您的貴重物品，先生。如果您允許的話，我去為您叫值班經理來。
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