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許多規模較大的公司都會有一個接待員，我們通常稱作前臺(receptionist)。可不要小瞧這個職位，前臺的工作也是復雜多樣的。而且有個好的前臺對公司來說非常重要，因為前臺是訪客在公司接觸到的第一個人，前臺可是會左右客人對公司的第一印象哦。

Rose 就是 Modern Office Ltd。公司的前臺，現在我們來看看她是怎樣接待來訪客人的吧。

Dialogue 1

Mr. Hussein 與 Rose 所在公司的銷售經理 Mr. Shelli 預約在11:30會面，看 Rose 怎樣接待如約前來的 Mr. Hussein。

ROSE: Good morning. Can I help you?

MR HUSSEIN: Good morning. Is this Modern Office Ltd.?

ROSE: Yes it is。

MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.

ROSE: May I have your name, please?

MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。

ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。

(DIALS)

MARIA: Mr. Shelli's Office。

ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30.

MARIA: Mr. Omar Hussein?

ROSE: Yes, he's from the Gulf Trading Company。

MARIA: Oh, yes, that's right. I'll come and fetch him now。

ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is coming down now。

MR HUSSEIN: Thank you。

MARIA: Mr. Hussein?

MR HUSSEIN: Yes, that's right。

MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。