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【對話8：打電話更正賬單錯誤】

Hello. Can I help you?

I need to talk with someone about my bill.

Okay. Hold on the line. James will be with you in just a moment.

Thanks.

Hi, this is James in customer sevice. What can I do for you?

Hi, James. The bill I received yesterday for my home cable TV service is wrong.

What’s your account number?

200508.

Okay. The reqular monthly charge should be $65.

Right. But yesterday I got a bill for $85.

The cable TV company charged you an extra $20 because of your late payments for the last two months.

Oh, I see. Thanks.

No problem.

您好。我能幫您什么？

是關于我的賬單的問題。

好的。請稍等。詹姆斯會來解決您的問題。

謝謝。

您好，我是客戶服務部的詹姆斯。我能為您做什么？

你好，詹姆斯。昨天我收到了有線電視的賬單，但是賬單有錯誤。

您的賬號是什么？

200508.

每月的費用應該是65美元。

對的，但是賬單上是85美元。

有線電視公司額外收了您20美元，是因為您前兩個月的賬單付晚了。

哦，是這樣啊。謝謝。

不必客氣。

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