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(Office ambience)

C：Hey, Mary，我知道etiquette這個詞的意思是禮節，禮貌。可是，什么是netiquette? NETIQUETTE.

M：Netiquette是人們新創造的一個詞。意思是網上禮節，也就是good behavior on the Internet.

C：網上還有禮節!Why don't you give me an example.

M：比如說，你最好不要全用大寫來寫email。If you type in all capital letters, people would think you are shouting your message.

C：噢，怪不得那天銷售部的Robert問我：Why did you yell at me? 可有的人給我email全用小寫，那是什么意思呀?Whisper?說悄悄話呀?

M：No. 那天財務部的Kevin不是給我們倆寫的email都用小寫嗎?全用小寫一般是不正式的，like chatting with your friends.

C：Email本身就是不正式的。

M：That's true, but that does not mean you can ignore appropriate etiquette.我得去開個會，午飯時再接著談吧!

C：Fine! See you at the cafeteria at 12:00pm.

M：喲，陳豪，你怎么吃那么快呀!

C：我剛才真是餓死了，不過我很想知道還有哪些網上禮節。

M：首先，在你送出e-mail 之前，check if there are mistakes such as spelling, grammar, punctuation and word choice. If your e-mail is sloppy, you will be perceived as sloppy and disrespectful to the recipients.

C：我有兩次發e-mail給客戶時忘了附件。幾個客戶馬上回e-mail問我：What attachment?

M：是呀，一旦e-mail發出去以后，你就沒法收回了。發現錯誤后最好的辦法就是糾正錯誤，再重新發一次。你應該在subject line里寫：corrected version with attachment included.

C：下回我一定這樣做。

M：最好是不要出這樣的差錯。Before you hit the send button, check your spelling, grammar, punctuation and word choice. Sloppiness gives people a bad impression and is disrespectful to others. When mistakes are found, correct them and resend the e-mail. Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends.