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A：Excuse me...打擾一下...

B：Yes, sir. How may I be of service?是的,先生,需要什么服務(wù)嗎?

A：I would like to return this item... Are refunds allowed?我想把這個(gè)東西退掉...可以退款嗎?

B：Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?當(dāng)然可以.顧客總是對(duì)的,我們隨時(shí)為您服務(wù).為什么要退掉?您對(duì)我們的產(chǎn)品和服務(wù)有什么問(wèn)題嗎?

A：No, no... It was just the wrong size.不,不是的...只是大小不合適.

B：Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.那你想調(diào)換一下還是要退款?我想我能幫你找到合適的尺寸.

A：No. I would rather just return it.不用了.我還是想退掉.

B：Sure, no problem. Do you happen to have the receipt?當(dāng)然可以,沒(méi)問(wèn)題.你帶收據(jù)了嗎?

A：Yeah, right here.帶了,在這兒...

B：Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?好的,請(qǐng)等一下.給您,請(qǐng)?jiān)谶@里簽字.這是你的退款.還有什么需要我?guī)兔Φ?

A：No, thank you.沒(méi)有了,謝謝你.

B：You're welcome. Have a nice day!別客氣.祝你一天都開(kāi)心!