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A: Stone Corp. Hi, Mary speaking.四通公司，您好，我是Mary.

B: Hello, I'd like to speak to Mr. Hunter, please.你好，我想找Hunter先生。

A: May I ask who is calling, please？請問您是哪位？

B: My name is Herbert Wood of IBM Computer Company.我是IBM電腦公司的Herbert Wood.

A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.謝謝，Wood先生，請稍等。（打內線電話）Hunter先生，IBM電腦公司的Wood先生找您。

C: Can you find out what he wants？你可以問他有什么事嗎？

A: Yes, Mr. Hunter. (to caller)I'm sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。（對來電者說）對不起Wood先生，讓您久等了。Hunter先生現在非常忙，他想知道你有什么事對他說。

B: Yes, I want to buy some computer software and talk about developing some other software. I don't know whether he is interested in that or not？是的，我想買一些計算機軟件，另外再談一談開發一些其它的軟件。我不知道他是否有興趣。

A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please？(to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.我明白了，非常感謝，Wood先生。請你等一下好嗎？（打內線電話）Hunter先生，Wood先生想買一些計算機軟件。

C: I see. Put him on line two.好的，請轉到2號線。

A: Yes, Mr. Hunter. (To caller) Mr. Wood, I'm very sorry to have kept you waiting. I'll put you through to Mr. Hunter.好的，Hunter先生。（對來電者）Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。

A: Good afternoon, Sales Department. May I help you？下午好，銷售部，我能幫你什么忙嗎？

B: Could I speak to Mr. Bush, please？可以和Bush先生說話嗎？

A: I'll see if he is available. Who shall I say is calling, please？我要看一看他是否在。請問我得告訴他誰打來的？

B: John Smith.

A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I'm afraid. Can I help you？請別掛機，Bush先生正在和總經理開會，我可以幫你忙嗎？

B: Well, I want to discuss with him the new contract we signed last week.好的，我想跟他討論一下我們上星期簽訂的合同。

A: I don't think the meeting will go on much longer. Shall I ask him to call you when he is free？我想會議不會開得太久，我讓他有空給你打電話，好嗎？

B: Yes, that would be easiest.是的，那樣最好了。

A: Could I have your name again, please？請再一次告訴我你的姓名，好嗎？

B: Yes. It's John Smith.好的，我叫John Smith.

A: And the number？電話號碼呢？

B: 021-64358796

A: OK. You'll be hearing from Mr. Bush later in the morning then, Mr. Smith.好的，Smith先生，早上晚些時候，你會收到Bush先生的電話。

B: Thank you for your help. Good-bye.謝謝你的幫助，再見。

A: You are welcome. Good-bye.別客氣，再見。

A: Madison Industries. This is Cathy Winer speaking. Can I help you？Madison工業，我是Cathy Winer，我能幫您嗎？

B: Good afternoon. Could you connect this call with Mr. Black, please？下午好，麻煩你接到Black先生，好嗎？

A: May I know who's calling？請問您是哪位？

B: This is Mary Fox of A.B.C. Computer Co…I'm calling on behalf of Mr. Tom Backer, the general manager of our company.這里是A.B.C電腦公司的Mary Fox.我是替我們公司總經理Tom Backer先生打電話。

A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later？對不起，Fox小姐。Black先生正在開會，請告訴我你的電話號碼，我會讓他給你打電話的，好嗎？

B: I'm afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.我想Baker先生想現在和Black先生說話，他有緊急事情與Black先生商量，不能拖延。

A: OK. Then, would you please hold the line？（one minute later）好的，請你別掛機。（一分鐘后）Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，電話接通了，Black先生可以和你通話了，請吧。

B: Thank you for your kind assistance, Ms. Winer非常感謝你的善意幫助，Winer小姐。

A: You are welcome.別客氣。

A: Good morning. NTT Co…早上好，NTT公司。

B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please？你好，可以和出口部負責人Ira Black先生通話嗎？

A: I'm sorry. Mr. Black has just gone out. May I ask who's calling？對不起，Black先生剛出去?？梢詥栆幌履悄奈粏?？

B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him？我是Ace咨詢公司的John Carter.請你告訴我什么時候能找到他。

A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message？我真的一點都不知道Black先生什么時候會在辦公室。您可以過一會兒再打來或者給他留言嗎？

B: I think it's better for me to leave a message. But it's important and urgent. Please make sure he gets this message.我覺得還是留下一個口信比較好。不過這件事很要緊，請一定將留言傳達給他。

A: I see. I'm sure to pass your messages to Mr. Black.明白了，我一定把您的留言傳達給Black先生。

B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice？It's very important. I'll explain later.那就好，你可以告訴他，由于意外變化，在進一步通知之前，請勿給NNC公司發貨。事關重大，稍后我會做出解釋。

A: Okay, let me repeat your message to see if I've got it all.行。我重復一遍留言，看看是否記全了.

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